PRODUCT FAQ

Who gets a walk in bath tub?

Hydro Pro Tubs & Accessible Showers are designed for everyone who needs an easy and safe way to rejuvenate and bathe in the comfort of their own home.  Most importantly Hydro Pro Tubs & Accessible Showers offer a way for you to stay independent longer regardless of any mobility issues that arise.


How do i pick the right size?

Another big decision you’ll have to make is the size of your walk in bathtub. We offer a variety of sizes to tailor to your specific needs. When picking a size you’ll need to take into account your body type, the water usage of that walk in bathtub, and whether or not you can fit it through your house and into your bathroom.

What are all the features of a tub?

Our walk-in tubs come with a variety of options for added features and it can be a daunting task to figure out which ones you want.  Our experts will help you make the selection process that much simpler when you schedule an assessment with one of our professionals.  See our checklist of features under our PRODUCT page.  

How do I stay warm while it is filling up with water?

Hydro Pro Tubs come equipped with two water diverters (one for the hand mixer and one for the spout) which allow you to enjoy the warm water from the pull out hand mixer as the spout is filling the tub. These diverters can be used independently or simultaneously.

How long does it take to fill up the tub?

It only takes about 8 minutes to fill a Bathtub to a level where it is safe to use the hydro jets (1-2″ above the highest hydro jets) and about 6 minutes more to reach the overflow. The fill time will vary depending on the water pressure and plumbing set up available in your home.  If you have city service the water pressure will depend on the distance between the water source and your home.  

INSTALLATION FAQ

Who will install my tub?

Hydro Pro Tubs has a nationwide network of expert installers with experience in handling plumbing, electrical, and remodeling,    Some people like to hire a chuck in his truck to save money on the install, but then they find out that this is a job for an expert of all trades.  Many problems can arise from wiring to proper disposal of the old tub.  We have helped several of our clients repair the damage from poor installs and poor quality tubs

How hard is it to install?

Each bathroom poses a unique set of challenges to work with.  Hydro Pro Tubs are engineered to be installed above the floor avoiding costly plumbing work.  Hydro Pro Tubs are “front side” installation utilizing a lock and pin system.  This keeps seams out of sight and minimizes installation time. 


How do I select the placement of my tub in my bathroom?

The house drain positioning will determine where the walk-in tub can be placed. If it is new construction, the positioning of the drain and walk-in tub placement can be planned. In many remodeling cases it may not be feasible to change the drain positioning.  Selection of the walk-in tub drain side will be based on drain positioning of the current shower or the bathtub. 

Do I have enough space in my bathroom?

Another important aspect of size is whether or not the walk in bathtub will fit in your house or bathroom. If the walk-in tub is too large the walls may need to be cut to get the walk-in bathtub to your bathroom. This can be another costly expense so it is vital that you hire a Hydro Pro Tub professional installer so that to the walk in bathtub dimensions as well as your own bathroom and hallway dimensions.

WARRANTY FAQ

What is the warranty?

Hydro Pro Tubs  comes with one of the BEST overall warranties in the industry. You will get a folder with your copy of the warranty or you can download the product manual which includes the warranty certificate to view warranty information for a specific model.

Where and how are the tubs certified?

Hydro Pro Tubs has many certifications to ensure the product you receive is safe and will bring you years of relaxation. Please refer to brochure and customer warranty packets for the specific certification information.

What happens if something breaks?

You call our office at 1-800-260-2876.  Some problems can be answered over the phone and some will need a service call from one of our installers that is covered by the warranty.  

How long will the tubs last?

Hydro Pro Tubs and  Accessible Showers are built and designed to last a lifetime with minimal maintenance. Our Walk in bathtubs have been independently tested to meet and exceed performance requirements across the US and Canada.